Frequently Asked Questions
Please look at the questions below to see if your query has been answered, or alternatively search for a answer.
- I have reserved a hotel using your site, how do I obtain my hotel vouchers?
- I haven't received my confirmation email yet?
- I've booked flights using your site, when will I receive my tickets?
- If I've reserved a hotel using your site, am I able to amend it later?
- Where can I find an overview of your booking process?
- Can I book extra drivers and baby car seats?
- Does the Car Hire price include Excess Damage Waiver?
- How much luggage can I take?
First time visitors
- Are you members of ABTA?
- How do I know your site is secure?
- How do I order a holiday through your site?
- Are flight meals included?
- Can I pre-book seats on the aircraft?
- Do I need a passport to fly?
- Flight arrival times are given as "TBC", what does this mean?
- What can I take on board the aircraft?
- What is the baggage/luggage allowance I have on my flight?
- Can I make a payment on the balance of my holiday?
- Can I pay a deposit?
- What is 3DSecure?
- What methods of payment do you accept?
- Are flights included in the prices?
- Are prices per person or is that the total price?
- Are transfers included in the prices?
- Aren't your prices really cheap?
- Discount Codes & Vouchers