Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings.

GENERAL TERMS AND CONDITIONS

The flights (excluding low cost flights) shown on this site are ATOL protected by the Civil Aviation Authority. We act as agents for licensed tour operators. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agents or servants. All holidays shown are subject to availability.

All sales by ATOL bonded suppliers are subject to their own individual terms and conditions of booking, as well as FamilyHolidays's terms and conditions. As travel and booking agents we act only as agents for the Principals, providing the services and with whom your package holiday contract is with. We shall not be held liable for any act on the part of the principal. Individual terms and conditions for each tour operator are available on request.

Your Holiday Contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts.

FamilyHolidays acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then FamilyHolidays will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, FamilyHolidays cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with FamilyHolidays, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

The standard international practice regarding check-in and check-out times is to let rooms from midday to midday. However times frequently vary depending on establishment. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check in to the accommodation immediately after a night time flight, this would normally count as one night's accommodation, and hence the hotel must be booked from the day before. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.

Payments & Deposits

If you book more than 12 weeks before your arrival date, you have the choice when booking your holiday, of paying a deposit based on the airline, hotel and transfer supplier chosen, to secure the booking. Unless you advise us that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due. By agreeing to these booking conditions, you consent to this procedure. We reserve the right to levy a percentage of the transaction value where payments are made by credit card.

If you choose to pay by deposit, you will only need to pay the standard deposit amount for the ATOL supplier (charter flight). This ranges from £50 to £130 per person and is included in the deposit amount quoted by the site. Bookings with transfers, low cost and scheduled suppliers need to be paid in full at the time of booking and will be non-refundable.

Changes and Cancellations

Bookings made with low cost carriers are subject to 100% cancellation charges from the moment they are booked. Transfers are also subject to 100% cancellation charge from the moment they are booked. Other amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, for which you will be advised at the time of the amendment. In addition, FamilyHolidays reserves the right to apply additional charges in the event of cancellations or amendments, as outlined in the table below. The later will have an immediate effect from the moment you place a booking through us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of FamilyHolidays, within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator's terms and conditions.

Cancellation fee: £55 per Person or loss of deposit, whichever is the greater + Airline/Hotel Charge.

Cancellations within 2 weeks of departure : 100% Cancellation Charge

Any other Amendment: £35 per Amendment + Airline/Hotel Charge

Amendment Name change: Airline/Hotel Charge

As FamilyHolidays act as booking agents for the individual elements of your holiday and as customers are required to agree to the Terms & Conditions of the relevant supplier at the time of booking, we are therefore not defined as the 'Principal' within ABTA's Code of Conduct, section 3.

Insurance

We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.

Flights, times and tickets

Flight times and prices shown are provisional and may be subject to change, as per the tour operators' booking conditions. Any changes in flight prices from the time of search will be indicated on the booking page before you make payment. For flight bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator's/airline's instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents. You are subject to the airline supplier's terms and conditions upon booking. For further details about luggage, please see the following page

Airport Parking

When booking a car park, all changes are subject to the terms & conditions of our suppliers. In certain cases some products are non refundable and non changable. An administration charge of £15 will be applied if a booking can be changed or amended.

Passports, UK citizens, visas and health

Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.

All rates on FamilyHolidays are for UK passengers only. It is very important you carry the right documentation with you such as your passport or equivalent ID card. FamilyHolidays cannot be held responsible for any problems at the check-in if these documents are not coherent with the restrictions mentioned.

At the time of booking it is the customer's responsibility to advise us of any special mobility requirements for flights, transfers or hotels. Please note however, these cannot be guaranteed.

If you need any more information regarding passports, please check the Identity and Passport Service for more information http://www.ukpa.gov.uk

Customer Service

We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must first report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier's representative in the resort and report the matter in writing to FamilyHolidays within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

Force Majeure

We will not make compensation payments for any cancellation/changes caused as a result 'force majeure'. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited, to acts of war (whether war is declared or not), the threat of war, riots, civil disturbances, industrial disputes, terrorist activity, natural disasters, fire, inclement weather, technical problems to transport, airline failure, closure or disruption to airspace or airport.

Data Protection Policy

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. You may view our privacy policy here.

User Agreement governing the use of the FamilyHolidays website

When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details.

If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our contact page.

FamilyHolidays will put its' best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case FamilyHolidays shall reserve the right to cancel that contract and the customer will not have any liability to this regard.

Our booking platform may accept unrealistic bookings without objecting any further to the user's judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased.

FamilyHolidays does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.

When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.

Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.

For further Government travel advice, please visit this website : http://www.fco.gov.uk/knowbeforeyougo